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Flames of War

 

Contact Us

Customer Service
If you have an issue or question about any of our products, you can call or email us with the details:
UK, Europe & ROW 

Email: customerservicerow@battlefront.co.nz

Direct Line +44 115 704 3250 

Opening Hours:

 

Monday - Friday 

9.00a.m. - 5.00p.m. GMT
US & Canada 
Email: customerserviceusa@battlefront.co.nz Direct Line +1 410 287 2080
Opening hours:  
Monday - Tuesday 9.00a.m. - 6.00p.m. EST
Wednesday - Thursday 9.00a.m. - 5.30p.m. EST
Friday 9.00a.m. - 5.00p.m. EST

Sometimes we will be busy, so if the phone is not answered immediately, you can always leave a message with your contact number and a member of the Customer Service team will ring you right back.

We endeavour to answer all emails within 48 hours not including weekends.


 

Firefly: The Game

Missing or Damaged Parts
If you have an issue with any product – for example missing or broken parts, providing the following details when e-mailing the Customer Service team, will let us resolve your problem faster.

We require this information from you to help get any necessary replacement parts out to you as fast a possible, and to ensure that future occurrences will be reduced:

  • Name:
  • Shipping Address:
  • Issue / Problem:
  • Shop Purchased From:
  • Date Purchased:
  • Other Notes / Details:

Mail Order issues and questions

If you have a question or issue about about an order from our online store, you can help us be telling us:

  • The email address you logged in as (if it is not the same as the address you are emailing from now)
  • The order confirmation number (eg. 000-111123-123456-12345678)
  • Your shipping address (be sure to include your country - sometimes people don't!)

Our Customer Service System
USA and Canada Rest of World
customerserviceusa@battlefront.co.nz customerservicerow@battlefront.co.nz
  • When you e-mail, a ticket is created in our customer service system. We check tickets Monday–Friday in both our UK and USA offices first thing in the morning. So if you send an e-mail on Tuesday afternoon, it will be seen on Wednesday morning.
  • You should receive an automated response to let you know a ticket has been created for your issue. (if you don't please, check your spam folder, or double-check that you have emailed the correct address – customerserviceusa@battlefront.co.nz for USA and Canada or customerservicerow@battlefront.co.nz for the rest of the world)
  • Questions will be answered by a customer service agent.
  • Our customer service agents only actively look for customer service issues through this system, so if you report an issue elsewhere (Facebook, Twitter, forums etc.) although we still want to help you, there is no guarantee it will be attended to in a timely way.
  • We may send you a customer service help form to fill out, if we need more information before we can resolve your issue.
  • Depending on your location, replacement parts may be shipped by UPS, FedEx or postal service.
  • We try to resolve issues within 14 days, but replacement parts may take longer if parts are not currently available.

Retailer's questions

Are you a retailer interested in stocking the GF9 range of products in your store? Contact one of the Battlefront Miniatures / Gale Force Nine team for more information.

North America

E-Mail: USSales@battlefront.co.nz

Battlefront Miniatures North America
500 Principio Parkway West
Suite 100
North East, Maryland 21901
United States of America

Phone: 844-239-1768 (Toll Free)
Fax: 410-287-2012

• Lonnie Mullins
  Lonnie.Mullins@battlefront.co.nz
  410-287-1527
• Matthew Maggitti
  Matthew.Maggitti@battlefront.co.nz
  410-287-1541
• David Griffin 
  David.Griffin@battlefront.co.nz
  410-287-1528
• Brian Sullivan
  Brian.Sullivan@battlefront.co.nz
  410-287-1529
• Blair Mackey
  Blair.Mackey@battlefront.co.nz
  410-287-1525


Monday & Tuesday 9am - 6pm EST
Wednesday & Thursday 9am - 5:30pm EST
Friday 9am - 4:30pm EST

 

Europe & UK

E-Mail: EUSales@battlefront.co.nz

Battlefront Miniatures Europe Ltd
Unit 4C Tissington Close
Beeston
Nottingham
NG9 6QG
United Kingdom

Fax: 0044 115 906 3069

 

• Gordon Davidson
  gordonda@battlefront.co.nz
  0044 115 704 3241
Matt Sulley
  Matt.Sulley@battlefront.co.nz
  0044 115 704 3245
• Jonathan Peace
  Jonathan.Peace@battlefront.co.nz
  0044 115 704 3240
• Seb Lefevre
  Seb.Lefevre@battlefront.co.nz
  0044 115 704 3244
• Tim Harris
  Tim.Harris@battlefront.co.nz
  0044 115 704 3243

 

Monday - Friday 9am-5:30pm GMT